Terms of service

Last updated: November 14, 2026

Who we are Lovelens (www.lovelens.store) is owned and operated by Arrayán SpA.  By using our website or placing an order, you agree to these Terms. Nothing in these Terms limits your rights under applicable consumer protection laws.

Eligibility and acceptable use You must be at least 18 years old, or have permission from a parent or guardian, to buy from our store. You may not use our store for any illegal, fraudulent or unauthorized purpose. We may restrict access if these Terms are not respected.

General conditions We may refuse or cancel an order for reasons such as suspected fraud, pricing errors or stock problems. Payments are processed by third-party providers, and we don't store full card details.

Prices and promotions Prices are shown in US dollars (USD). The price shown before you confirm payment is the price that applies. Shipping is free with tracking. We don't charge taxes at checkout. For orders outside the United States, local import duties or taxes may apply on arrival and are the customer's responsibility. Promotions are valid for a limited time and may change or end without notice, without affecting orders already confirmed.

Products Lovelens Flip-Lens Makeup Glasses are cosmetic magnifying glasses designed to help with makeup application. They are not prescription lenses and don't diagnose, treat or correct any vision condition. Choose the strength that feels comfortable for you; if you have eye problems, consult an eye care professional. Colors may look slightly different depending on your screen. Makeup and accessories shown in photos are not included.

Product use and care Don't drive or walk around while wearing them. Keep them away from heat and don't use them if they are damaged. Clean the lens with a soft cloth.

Orders and billing Please provide accurate and complete information, including your shipping address. An order confirmation email doesn't guarantee acceptance. If we cancel an order, we'll refund the amount paid.

Shipping and delivery We ship worldwide, with our main focus on the United States. Orders are processed in 1–3 business days. Estimated delivery to the United States is 5–8 business days after shipping; international delivery times vary by destination. See our Shipping Policy for details.

Cancellations, returns and refunds These are covered by our Refund & Return Policy, including our 60-Day Money-Back Guarantee.

Third-party services Services such as Shopify, payment providers and shipping carriers have their own terms. We're not responsible for third-party websites or services we don't control.

Reviews and user content If you send us reviews, photos or other content, you confirm that you have the right to share it. With your authorization, we may use it to promote Lovelens.

Intellectual property The Lovelens name, logo, images and content belong to Arrayán SpA or are used with permission. The ™ symbol doesn't mean the trademark is registered.

Personal information Your personal information is handled according to our Privacy Policy. We share order information with providers only as needed to fulfill your order.

Prohibited uses You may not use our store for fraud, identity theft, distributing malware, scraping, harassment or any other unlawful activity.

Site availability We don't guarantee that our website will always be available or error-free. We may pause it for maintenance or security reasons.

Limitation of liability Our website and digital services are provided "as available". To the extent permitted by law, Lovelens and Arrayán SpA are not liable for indirect damages caused by misuse of the product or by third-party services. This doesn't limit our liability for defective products, negligence or misleading information where the law doesn't allow it.

Severability If any part of these Terms is found invalid, the rest remains in effect.

Questions and complaints Email lovelens@arrayanspa.cl with your name, order number, a description of the issue and any photos or videos.

Changes to these Terms We may update these Terms. Changes will be posted on this page with a new date and won't reduce your rights on purchases already confirmed.