Shipping policy

Last updated: November 14, 2026

Where we ship We ship worldwide, with our main focus on the United States. If checkout doesn't accept your address, email us at lovelens@arrayanspa.cl and we'll help you.

Shipping cost Free shipping with tracking on every order, with no minimum purchase.

Processing time Orders are processed in 1–3 business days before they ship.

Delivery time United States: estimated 5–8 business days after shipping. Other countries: delivery may take longer depending on the destination. Times can also vary because of location, peak seasons, holidays, weather or carrier delays.

Prices, taxes and duties Prices are shown in USD. We don't charge taxes at checkout. Some countries outside the United States may charge import duties or taxes when the package arrives; these are set by local authorities and are the customer's responsibility.

Tracking We'll email you a tracking number when your order ships. Updates may take a few days to appear.

Address errors Please check your address before paying. We can't guarantee changes after an order has been processed or shipped.

Failed deliveries If a package comes back because of an incorrect address, a missed pickup or an unjustified refusal, reshipping costs may apply or be deducted from a refund, where the law allows.

Late or lost packages Email us your order number. After review, we may reship, replace or refund a lost package.

Marked as delivered but not received Check with neighbors or building staff first, then contact us and we'll investigate with the carrier.

Damaged items Let us know within 48 hours of delivery if possible, with photos or a video of the product, packaging and label.

Your rights This policy doesn't limit any rights you have under consumer protection laws.

Contact lovelens@arrayanspa.cl. Lovelens is operated by Arrayán SpA.