Refund policy

Last updated: November 14, 2026

60-Day Satisfaction Guarantee If you're not happy with your Lovelens or have any problem with your order, contact us within 60 days of delivery. Depending on the case, we'll offer guidance, a replacement, an exchange, a refund or another solution.

Change-of-mind returns You can request a return within 15 calendar days of delivery. The item must be unused, clean, complete and in its original packaging, and you must include your order number. Return shipping is paid by the customer, unless the item arrived damaged or defective, you received the wrong item, or we authorized a free return.

Items we can't accept Used, damaged, modified or incomplete items can't be accepted as change-of-mind returns, unless the item is defective or the law requires otherwise.

Damaged, defective, incomplete or wrong items Please let us know as soon as possible, ideally within 48 hours of delivery. Send your order number, photos or a video of the product, photos of the packaging and shipping label, and a short description of the problem. Keep the item and packaging until we review your case.

Not covered Misuse, drops, unauthorized repairs and normal wear and tear.

Cancellations and changes Email us right away. We can't guarantee changes once an order has been processed, packed or shipped.

Undeliverable orders Where the law allows, reasonable shipping costs may be deducted from the refund.

Refunds We'll confirm your refund by email. It's issued in USD to your original payment method when possible, within 5–10 business days after approval or inspection. Your bank or PayPal may take a few extra days to show it.

Contact lovelens@arrayanspa.cl. Please include your full name and order number.