Privacy policy
Last updated: November 14, 2026
Who we are Lovelens (www.lovelens.store) is operated by Arrayán SpA. Contact: lovelens@arrayanspa.cl.
Information we collect When you visit or buy from our store, we may collect: your name and contact details (email, phone); shipping and billing addresses; order details and payment confirmation; browsing and device information (IP address, browser, pages viewed); messages you send us; and your marketing preferences. We may also receive information from Shopify, payment processors, shipping carriers and advertising platforms.
Payments Payments are processed by third-party providers such as PayPal. We don't store your full card details. We only receive limited information, such as payment confirmation, transaction status, payment method type and, in some cases, the last digits of your card.
Sensitive information We don't need sensitive information to complete your purchase. Please don't send it through forms, reviews or messages.
How we use your information To process and deliver your order; to give customer support and handle returns and refunds; to prevent fraud and keep our store secure; to improve our website and measure its performance; to show relevant ads; to send you marketing, with your consent or where the law allows; and to comply with legal obligations.
Who we share it with We share information only as needed with: Shopify (our store platform); payment processors such as PayPal; fulfillment and shipping providers; technology, security, analytics and advertising services; customer support tools; professional advisors; and authorities when the law requires it. We don't sell or rent personal databases.
Cookies and advertising We use cookies to keep your cart working, remember your preferences, measure performance and show relevant ads. You can manage or block cookies in your browser settings.
Marketing emails You can unsubscribe at any time using the link in our emails or by contacting us. You'll still receive essential messages about your orders and account security.
International transfers Shopify and some of our providers may process your information outside your country. We rely on providers that use contractual and technical safeguards to protect it.
Your rights Depending on where you live, you may have the right to access, correct or delete your information; object to or limit its use; withdraw consent; request a copy of your data; and opt out of targeted advertising or the sale or sharing of personal information. This includes rights under laws such as the California Consumer Privacy Act (CCPA/CPRA), the EU and UK GDPR, Canada's PIPEDA and Australia's Privacy Act. We won't discriminate against you for exercising your rights.
How to exercise your rights Email lovelens@arrayanspa.cl with the subject "Privacy request". Include your full name, the email used for your purchase, your order number (if relevant) and the right you want to exercise. We may need to verify your identity.
How long we keep information We keep information for as long as needed to fulfill orders, provide support, keep transaction records, meet legal obligations, prevent fraud and resolve disputes. After that, we delete or anonymize it, unless the law requires us to keep it.
Security We use reasonable technical and organizational measures to protect your information, but no system is completely secure.
Children Our store isn't directed to children under 13, and we don't knowingly collect their information. Purchases must be made by adults or with permission from a parent or guardian.
Third-party links Our site may link to other websites. We're not responsible for their privacy practices.
Changes to this policy We may update this policy. Changes will be posted on this page with a new date.
Contact lovelens@arrayanspa.cl. Lovelens is a brand of Arrayán SpA.